Helping refugees

All projects are about UX UI

 

My contribution to Kiron

Design Thinking for Kiron Higher Education

Kiron is a start-up with a mission to remove barriers to access higher education for all refugees all over the world.

Kiron was the biggest startup in Germany 2015, with 192 employees, and 7 offices in different countries.

The case of the onboarding guide: I worked on and improved the volunteers’ experience at Kiron. 

01_improving-volunteers-experience

 

First Step: Understanding / Analyze
 

I decided to use UX tools for designing the volunteers’ experience at Kiron.

Digital ethnographic research:

Interviewed many volunteers and co-workers from different offices: Aachen, Istanbul, Munich, Berlin, Brussels, Boston.

Created a user journey of the volunteer from day ZERO, when he/she discovered Kiron and decided to join, to his/her first day of work inside the organization.

I used design thinking tools: user journey, co-working (gamification) in few steps when stakeholders had no explicit agreement.

03_user-journey-example

04_user-journey-example
 

Create a volunteer (user) journey:

Interviewed people from Brussels, Berlin, Munich, Istanbul.

Each office of Kiron has a very specific mindset and functions. For example, the proximity of the EU commission influences a lot the mindset of people working at the Brussels office, with positive and negative effects.

By listening to volunteers during the pitch and questioning them, we identified different issues: typical questions of a volunteer during the first two/three days at Kiron, the “get lost” experience, the organization of work.

The onboarding guide was the outcome of this research.

 
 

Second Step: Iterate and Concentrate in one solution

One challenge we identified was: eliminate the gap between volunteers that would like to work and what Kiron needs.

So we decided to create a Learning Agreement: what volunteers would like to do and what personal skills they want to improve, and what Kiron a eeds and can offer.

 

 Tools used:creative-process-books

 

 

Behind this thought, we considered the fact:

If after working at Kiron, the volunteers will work for other big organizations, we will have a strong connection, and everyone will see Kiron as an environment to improve their own career; and will promote internship or job positions for our future refugee students. If we provide internships and improve refugees’life, for sure we can create a better world.

 
 

01_why-tools-what-tools

 

 Third step: Iteration

Interview:

We tested and improved the onboarding guide everytime we had a new volunteer (in December 3/4 new volunteers each week).

We filmed as well how the CEO was using the onboarding guide.

In Brussels, we tried to implement new rules, like never work alone, always work in a team (at least 2 people) and follow some rules of behaviour, inspired by the article: “Creative environments: a simple recipe” by Nils-Eric Sahlin. [download]

 

I found very interesting and relevant the holocracy structure, mostly for people who first approach Kiron.

Iterate:

I defined and delivered the onboarding guide, and made it as clear as possible. I focussed mostly on the graphic design, using the feedback from people who will actually use the onboarding guide.

 

 

 04

 


Vincent_Zimmer

Vincent Zimmer:

Founder Bei Kiron, open higher education

 

“Enrico truly believes that great design and user experience can add value to an organisation or a product. Therefore, he joined Kiron to tackle the challenge to improve our onboarding process for new volunteers. He spent months of hard working, taking into account the feedback from several stakeholders and created an amazing process, both in logical structure but also in a beautiful design. The result is an increase of 80% more volunteers over the last 2 months which I directly refer back to his amazing work. Thanks for all you have done for us, Enrico.”

 

Kiron Mission

Kiron Mission

 

 

I support Kiron.

 

My personal feedback:

Luckily, I was so happy to talk with Alice, Leonie, and Malte which they gave me a very positive and constructive feedback.  

To improve:

Organigram Vs Holocracy: this is an ongoing project Leonie & Malte are the leaders of this project.

I experienced work environments in Sweden and Estonia where holocracy was a mindset, and I could observe that it brings very good results.